SPRINKLER TALK FORUM - You Got Questions, We've Got Answers

Well I am just about tired of Hunter and there games on warranty.

I purchased several hundred dollars of items from the sponsor of this site (Sprinkler Warehouse) and now Hunter (nor its distributors) will help me with a WARRENTY issue! This is unreal since it is like a <$1.00 part (wiper seal). The heads are/were made in 2004 as noted on the heads.

I have 1-PGP and 1 I-20 SS and they leak around the riser (wiper seal shot). I called hunter and they stated, yes the head is under warranty but the seals are not.

So now I have 2 rotors that are useless to me and about 6-months old. I will say this, Hunter is not winning points here.

Anyone know where to buy these parts??????

I talked to my local JD landscape and he was cluless on it. Said he can't get the parts.

I would buy locally but the price is way to much.

This is whay I sent hunter and my local JD lanscape people.

Hi Hunter Ind,
I called a disturber in West Springfield as noted on your link below. They stated we can't order the parts, so I need to buy a head; which is 100% incorrect. I then called you people at 760-744-5240 today Friday, 8-12-2005 at 11:06am EST and talked with Tech Service (TS). The person was helpful but in the end, the warranty on the heads means nothing. I have 2 heads that are made in 2004 (as noted on the heads) and they leak and I can't do anything about it. I want these heads fixed since they are under warranty.

The TS person gave me part numbers 253400 for the PGP seal and 252500 for the I-20 seal. Are these correct? I looked online (as I do with everything) and I found that the PGP seal kit as part number 052534. So what is the correct number for this part so I can have someone order them since these heads are all under the 2-year and 5-year warranty?

All I need is a <$1.00 wiper seal kit for each my PGP and my I-20's. Normally the PGP are online for so cheap (below $9.00) I toss them out but now it is a point and my I-20 I want corrected since it was a 5-year warranty.

I install irrigation systems on the side and so far this is not helping Hunter in why I should keep installing them. Maybe Toro, Nelson or Nelson would be better in honoring their customers???

I am very fustrated on why this is so hard to get these simple heads fixed since they are under warranty...Any help here hunter since so far, locally I am getting no where.

Yes, I found the seal for the PGP online (less then $1.00 on the site hunter told me about) but not I-20's...Weird since I-20 are better and more $$$.

I talked to the guy in the JD place and he stated the seals do not last but 2 to 3 years around here. Also stated we (them) do not order seals since the installers want to just do the complete rotor and not waste time.

My back yard is all sand and even hunter themselves stated the northeast is bad on seals due to winters; Winters dry the seals out quick. All I have is 2 heads that are messed up. I know my local deal does not want my business even after talking with Hunter 3 times, but it comes down to Hunter making things correct since they state a warranty and need to honor it.

Hunter TS emailed me again and anyone of their distributors, I have contacted one of there authorized dealers/ distributors, and they have to honor the warranty on there (Hunter) heads. I feel this place is giving me the run around. They also stated it does not matter where you purchased it from since they all have their trade warranty on heads. I will just make an issue out of it since so far, their distributor in this case, is well, poor.

I will go down on Monday and speak to the manager or owner. What I do find very odd is that the sponsor on this site (Sprinker Warehouse) is not on their Authorized Hunter Distributor list.

So if their products are not sold by “authorized distributor list” everyone selling them is selling them “as is”; since they do not honor the manufactures warranty.

I installed all my heads so there are well above the min distance outlined on their instructions). Example, from the top of the ring with threads to the installed surface or grade is like .250 (1/4) as instructed on every Hunter head. This is what you call slightly above grade. I install them about 0.400 high or so more of the head sticks up from the surface of the ground. This, for me, insures that the heads do not carry sand into the seals more. So far with over 35 heads in 120 yards of sand, it is working pretty darn well.

I agree that any dealer does not have to help anyone that does not buy from him; that goes with anything you buy in today’s market. If I had all the heads do this I would say I messed up. But with over 75 heads total and only 2 bad, well that is out. Also with that poor attitude or outlook it is foolish since I do not get that same attitude with motorcycle, LCD projector, cars, tractor, etc. It is a poor attitude and only hurts the manufacture and the dealer.

If a dealer can’t help out with a person with a nickel and dime part, the dealer is a total joke and I do blame Hunter somewhat for not helping since it is their product; and their dealer is not using the terms set forth by Hunter. It is just the point here and I installed extras I have since the local dealer is just looking at it from a $$$$$ standpoint.

To close if seems you are taking the local dealer side which is fine. <b> But when the parent company (Hunter) states, "that the heads are under trade warranty you will need to replace the whole goods and not the parts. The warranty period is based on the date code on the sprinkler. Hunter has a trade warranty of 2 years from the date of manufacture on the PGP model sprinkler and 5 years on the I-20 with the the original installer of the product. All warranty issues are handled through its distributors."</b>

Meanwhile there own disturber will not fix honor their [Hunter] warranty even after Hunter stated they should via an email to me. It looks like greed on this dealer is taking over. I am going to print out the email and go talk to them and then Hunter.